BIOGRAPHY

Steve Thompson

Steve has over 20 years’ experience of dealing in the Automotive business across all areas of the Industry; windscreens, tyres/exhausts, mechanical, body repair and accident management.  During 10 years as Managing Director of Nationwide Network Services, Steve has dealt with a varying range of repair network models; Insurer, Fleet and Vehicle Manufacturer. 

Described as an energetic, accomplished and detailed operator, Steve has a broad spectrum of experience with a flair for people, customers, great customer service and leadership. 20 years of Director level experience for Kwik Fit, Phones 4u and Nationwide. 

EXPERTISE

Sharon McLeod

Sharon has over 19 years’ experience in Motor and Home insurance claims including management of contact centre and claims handling environments, business process improvement, project management and supply chain.

Regarded as driven and commercially aware with excellent people skills, Sharon has claims experience with Touchline, Groupama, Ageas and Allianz.

EXPERTISE

Simon Smith

Simon has over 15 years’ experience in Motor insurance claims including the end to end management and reporting of Aviva’s aggregated products “Quote Me Happy” & “General Accident” which accounted for circa £450,000,000 GWP.

Simon has experience in working on change within major claims programmes and outsourcing programmes including business relocation to offshore claims functions in India and UK. In his final year with Aviva Simon took a seat on the Customer Experience Board for UKGI. More recently Simon has generated new and managed organic growth within contracts valued annually at over £100,000,000.

Simon has claims experience working with a large number of UK Insurers on a one to one basis.

EXPERTISE

Vicky Thompson

Vicky has a background ranging from Executive Car Hire and Automotive Windscreens, 17 years with Silver Shield Windscreens and 14 years National Windscreens. Vicky has extensive Motor and specifically Windscreen experience as well as HR, Power Point, Excel and Finance experience.